Patient Registration Specialist:
This position serves as the first point of contact for patients, creating a welcoming and professional experience from arrival through checkout. The role manages patient check-in and check-out, verifies and updates patient information, collects payments, schedules follow-up appointments, and ensures accurate documentation within the practice management system. This position also supports front office operations by coordinating patient flow, assisting with phones, and maintaining a clean and organized reception area while delivering exceptional customer service.
Surgical Coordinator:
This position coordinates and schedules ophthalmic surgical procedures at ambulatory surgery centers and hospitals, ensuring patients are well prepared for their procedures. The role serves as a liaison between patients, surgeons, facilities, and insurance providers to arrange scheduling, obtain authorizations and referrals, and coordinate pre- operative clearances. This role also ensures accurate documentation and insurance verification to support timely reimbursement while providing clear communication and exceptional patient service throughout the surgical scheduling process.
Patient Concierge:
The Patient Concierge team serves as a primary point of contact for patients calling into the practice, assisting with scheduling, answering questions, and coordinating appointments via phone and email. This role maintains physician schedules, manages incoming calls, processes referrals, and prepares patient information for upcoming visits. The position ensures a positive patient experience by providing professional, courteous communication while maintaining confidentiality and supporting efficient front
office operations.
Billing Representative:
The primary function of this role is to advocate for the patient to ensure their claims process through their insurance carrier. This includes ensuring patient claims are received, processed and paid in a timely manner, focusing on the insurance accounts receivable. In this role you may be involved in writing claim appeals, processing rejected claims, posting of insurance or patient payments, answering patient questions on the phone along with following business office policies and procedures to strengthen our Revenue Cycle.
